Introduction
Modern software does not stop at development. Once an application goes live, it must be deployed correctly, monitored, tested, supported and restored quickly when something goes wrong.
The Certificate in OPS and QA is a practical, hands-on programme designed to equip learners with the skills required to work confidently with live software systems. Participants will gain experience working with servers, applications, databases, containers, monitoring tools and software testing frameworks while solving realistic production and quality challenges.
The course builds practical skills relevant to careers in:
- Application Support
- Production Support
- Software Support
- Quality Assurance
- Software Testing
- Technical Operations.
Learning Outcomes:
By the end of the course, participants should be able to:
Deploy and operate applications in a live environment.
Work with Linux servers, Docker and application services.
Work with databases and use SQL for troubleshooting and validation.
Monitor applications using metrics, logs, traces and dashboards.
Diagnose common application, server, database and configuration failures.
Respond to production incidents and perform basic root-cause analysis.
Back up, restore and recover application data and services.
Test web applications, APIs and databases.
Identify, reproduce and document software defects.
Automate selected software tests using modern testing tools.
Perform basic application performance and load testing.
Participants will gain practical exposure to technologies including Linux, Docker, PostgreSQL, Prometheus, Grafana, OpenTelemetry, Postman, Playwright and k6.
Target Audience
This course is suitable for:
Computer Science and Information Technology students and graduates.
Software developers seeking practical production experience.
Junior software engineers.
IT and technical support professionals.
Application and software support professionals.
Aspiring Production Support Engineers.
Aspiring QA and Software Test Engineers.
Professionals seeking practical experience working with live software systems.
Prerequisite
Participants should have:
Basic computer literacy.
A basic understanding of software or web applications.
Basic familiarity with programming, databases or Git is beneficial.
Payment Details
Course Fee: KES 45,000
Course Start Date: Monday, 28 September 2026
Teaching Period Ends: Friday, 20 November 2026
Final Assessment: 23–27 November 2026
Programme Completion: Friday, 27 November 2026
Contact Details
Email: ggichuhi@strathmore.edu
Phone: 0703 034 616
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